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Publications

Whether you are a leader, teacher, direct service professional or parent, you'll want to check out our unique publications, each a brief and powerful read. Quantity discounts available. 

Photo:  George Suess, CEO, author and senior consultant, (far right) and Bruce Liddle the day The Arc of Delaware County's second book, Shift Happens, was released.  
 

$ $ $ SPECIAL SAVINGS ON PUBLICATIONS $ $ $ 

Shift Happens:  Making the Shift to Proactive Behavior Management
The first step to becoming an effective behavior manager.
Are you tired of behavior problems, power struggles or tempter tantrums?  Then this  ground-breaking, colorful, easy-to-read and powerful book is for you.  Being proactive is fundamental to building successful, caring relationships. It offers something for people and organizations serving individuals with disabilities as well as every parent and teacher (whether the child has a disability or not).   For more information visit www.shifthappens.tv  ~   $17.00  ORDER FORM

Vantage Point:  A Dynamic Twist on Employee Orientation
Read it, share it and use it to improve your employee orientation & customer service.
Vantage Point puts new employees in the place of the people they will serve.    Journalist Jim Heikkinen describes in lively detail his Vantage Point experience which takes first-day employees on a five-senses journey through the day of a person with disabilities.    Vantage Point trainees quickly develop empathy as they meet their co-workers, learn new terms, find their way around a building and get acquainted with basic routines - all from the vantage point of a wheelchair, blindfold and adaptive equipment.    A remarkable description of one man's experience plus a step by step guide to starting your own program.  ~  $10.95 ORDER FORM

Welcome to The Challenge of the Delaware County ARC
Find out why this book has been so widely accepted as a model in the rehab community.
Initially written to introduce new Delaware County ARC staff to the organization, this remarkable read (in its third printing) grew in popularity, peaking the interest of hundreds of other agencies. The book tells how one organization's values are reflected in everything it does from unique clinical approaches to state-of-the-art employee empowerment tools. Are you ready to challenge your mind as you translate your reading into values-oriented outcomes for your organization?   ~  $25.00 ORDER FORM

"Your down home approach is a wonderful way to teach staff.   You have potent information."  Michael Scott, Staff Development, Essex County ARC

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Consulting & Training

The Arc of Delaware County offers a variety of consulting & training services for conferences, conventions, or on-site at your location or ours. For more information Contact Us.

Shift Happens Training
Gain the tools to become a powerfully positive influence in the lives of children and adults.
Expanding upon materials presented in the book to produce a positive, quality care mind set, learn how to identify clinical and organizational priorities that improve behavior management, communication, teamwork and consumer satisfaction.   

People Power Leadership Model 
Transform your organization.
Ideal for good organizations looking to become great organizations, the People Power leadership model will lead your organization to unprecedented levels of quality and effectiveness.

The Vantage Point Workshop
Tailored to meet the needs of your organization.  
If you've read the monograph, you're primed for something more interactive.  This in-house workshop will help your training department develop your organization's own dynamic employee orientation program.    

The Empathetic Organization
Ideal for a retreat.
This hands-on event is guaranteed to improve quality and empathy in your organization.   Fun, powerful and inspiring, it appeals to everyone!

Time is On Your Side
Synchronize your staff in the methods of effective time management through this one-day training.
Amazing results occur when everyone in your organization plans, prioritizes, records and retrieves information in compatible ways.

Satisfaction GUARANTEED or Your Money Back.